Q. When will I get my order?

CLICK HERE to estimate your delivery date.

A. For U.S. customers:
USPS Priority: about two weeks (to U.S. addresses) from the time you submit your order.

Why does it take so long?

We create your order just for you, using your words and instructions. Your order is a work of art created by a specialized typography artist. In the first week your items are created by a skilled designer, proofed by a second designer, proofs are created and emailed to you (for most orders), any needed changes are made, your items are printed, quality checked, cut into sheets and/or sets, and carefully packaged for shipping. After it is packaged, your order will take about a week to get to you.

A. For Canadian customers:
You can expect to receive your order within four weeks if you order online with standard (non-rush) processing. It takes one week to create and print your order, then about three weeks to ship to you via USPS Priority Mail International. Please be aware that you may need to retrieve your package at Canada Post if it was shipped by Priority Mail International. Please contact your local Canada Post Office for information regarding possible customs processing delays. My Own Labels is not responsible for shipping delays, including customs-related delays. Note that all packages are subject to taxes ranging from 7% to 14% of the value of the package (see Canada additional shipping & customs) in addition to an international handling fee. Choose UPS Expedited shipping to receive your order sooner. The brokerage fee on UPS Expedited is included in the shipping cost.

A. For other international customers:
You can expect to receive your order in about four weeks if you order online with standard (non-rush) processing. Standard delivery orders are shipped via USPS Priority Mail International. Please contact your local postal service and/or customs service for information regarding possible customs processing delays. My Own Labels is not responsible for shipping delays, including customs-related delays. Choose UPS Expedited shipping to receive your order sooner. The brokerage fee on UPS Expedited is included in the shipping cost.

Q. I am in a super rush!! How do I get my order FAST??
A. Click on "RUSH my order!" on the Checkout Page. Keep in mind there are no refunds or returns on rush orders. We will print and ship your rush order the next business day (Monday - Friday excluding holidays) after the date you place your order. The rush charge is an additional $20, which will show on the final checkout Shipping Page, and on your email receipt. When you place a rush order, we create and print your order ahead of all non-rushes. We focus whatever resources and staff time are necessary to ensure that your order is created, proofed, printed, collated, proofed again, cut, packaged, and shipped in one business day. Saturdays, Sundays, and holidays are not business days. Sorry, no proofs, spell checks, or special requests (such as adding art or changing colors) on rush orders. There are no refunds or returns on rush orders.

Q. Can you ship to addresses outside the U.S.?
A. Yes. We deliver to Canada, Mexico, Caribbean countries, Europe, Australia, New Zealand, Japan, the Philippines, Singapore, Thailand, and many other countries. We also ship to countries in South and Central America, the Middle East, Southern Asia, and Africa. International shipments are by USPS Priority Mail International or UPS Expedited Services. See the pull-down list of countries on the checkout Shipping Page when you order. If you do not see your country on the pull-down list and would like to add it, please email us.

Q. How much does shipping cost?
A. Within the U.S. for packages weighing less than one pound:

Standard Delivery
(with Delivery Confirmation, no Tracking)

• USPS $4.95

Express Delivery Options
(with Delivery Confirmation and Tracking)

• UPS 2-Day Express* $14

• UPS Next Day Air* $25

*Express and Next Day Air rates to certain US addresses including Guam, U.S. Virgin Islands and Puerto Rico will vary.

A. International shipping

Standard Delivery
(tracking is not available with this option)

• USPS Priority Mail International **

Express Delivery Options
(with Delivery Confirmation and Tracking)

• UPS Expedited **

** Price varies by country. Standard delivery for orders weighing under one pound to Canada, Mexico, and Caribbean countries is $8, to Europe, Australia, New Zealand, South Africa, and South America it is $14, and to Japan, Hong Kong, the Philippines, Singapore and Thailand it is $18. Most of our orders weigh less than one pound; please note that shipping will be more if your order weighs over one pound. Plus, there will be additional costs in customs taxes, duties, and fees. Please contact your local postal service and customs service for more information. See the Shipping Estimator Page for current rates to your country.

A. Additional shipping costs for Canada - customs taxes, duties, and fees
Please be aware that you may need to retrieve your package at Canada Post if it was shipped by Priority Mail International. Please contact Canada Post and your local customs service for information regarding customs taxes, duties, and fees. Please be advised that the following summary of customs-related charges is not intended to be definitive, and My Own Labels is not responsible for customs-related taxes, duties, or fees. Any international package, including from the US, handled by Canada Post carries with it an obligatory $5 handling fee charged by Canada Post. Please note that all packages are subject to customs ranging from 7 to 14% of the value of the package (see When will I get my order?). Depending on the size and weight of the package, UPS may charge a $5 brokerage or handling fee in addition to taxes, upon delivery. For more information on brokerage fees, call UPS Canada at 1-800-742-5877. When you call they may ask you the weight of your package; most packages we send are under a pound.
Those owning businesses in Canada who are purchasing for resale pay 5% GST (Goods and Services Tax) on the cost of the products (not shipping) as required by the CRA. If you are an individual purchasing for personal use, the CRA imposes a 5% GST in addition to PST (Provincial Sales Tax). According to NAFTA (North American Free Trade Agreement) Canadians do not pay duties on items purchased from businesses residing in the United States. Duties are separate from the GST and PST.

Q. Will you ship to a post office box?
Yes, shipments to P.O. boxes and APO/FPO addresses will be sent by USPS priority mail.