STELLAService is an independent company that rates the customer service performance of online stores. They have created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.
STELLAService recently applied their methods to My Own Labels (view our STELLAService profile). To find out what experience our customers have, the STELLAService team went shopping at www.myownlabels.com. They navigated our site, conducted usability tests, ordered and returned products and engaged in over a dozen interactions with the My Own Labels customer service representatives via phone, email and live chat. And they did it all undercover, without us knowing a thing about it, so their findings are unbiased and true to the experience!
So what were the results of all that testing? STELLAService awarded My Own Labels with an “excellent” rating. Some outstanding areas included “friendly support”, “intuitive site design”, and “live chat”.
We are very proud of our customer service team and hope everyone who visits our site has an “excellent” shopping experience.