Q. How will the colors of the printed items I receive compare with the colors I see on my computer screen?
A. The colors you see on the web site are approximate, not exact. Generally, the colors you see on your computer should be fairly close to the colors of your printed items. We go to every effort to make the web site colors look as much as possible like the colors of the printed products; however, because colors look different from one monitor to another, and because the colors on a monitor are made of light, and the printed colors are made of opaque inks, it is very difficult to make them look the same. It is impossible to guarantee a perfect match to what you see on your screen. Generally, the colors you see on your computer should be fairly close to the colors of your printed items. See below for options when an exact color is needed.
Q. Can you send me a sample of a specific style or color?
A. We cannot send samples of specific styles or colors, sorry. We'll be happy to send you free samples of a random selection of labels, tags, coasters and cards. To test styles and colors, and see how your names and message appear in print, we recommend you order one test sheet of labels. Please see next question for more details.
Q. How can I test your colors to make sure the printed product I receive will work for me? I see a color on your web site that looks like what I need – but it needs to be exactly right.
A. The best way to see what a color really looks like is to order the minimum quantity so you can examine the final, finished product. Testing your colors in this way offers the added advantage of showing you exactly what your words look like on paper (as opposed to on a computer monitor). After receiving your test order, it is easy to reorder in quantity. If you are planning to order coasters or note cards, you can save money by making a test order of labels in that color and style. Be sure that the labels are of exactly the same style, from the same section (i.e. weddings, wine, holiday…), and have the same color code as the coasters or cards you plan to order. If you need to be absolutely sure your reprints "perfectly" match the color of your original "test" order, mail us a sample from your original order, and we will visually match it. Although we calibrate our presses every day, there are slight variations in color because of fluctuations in humidity and temperature as well as equipment changes such as ink levels, oil density, and the aging of consumables.
Another option is to order a color match. Keep reading…
Q. If I mail you a color swatch, can you match the color?
A. Yes, we can match a color that you mail us for a non-refundable $15 charge. We can get very close to the color, but cannot guarantee an exact match due to differences between our process and how the color was achieved on your swatch. Click on the "Request a Color Change for $15" box on the order form and describe the change you want to make in the "Change Request" box, and let us know that you are mailing a color swatch. Please note that for orders with special requests including color matching, we cannot offer rush processing.
We will contact you if we have questions, but there is no refund on special request orders such as color matches.
For more questions about colors, see:
Changing Colors or Fonts