With "preview online" styles you will instantly see a proof which you can approve immediately as you place your order.
Q. Will you correct my spelling for me?
A. We're sorry, we cannot be responsible for information you typed incorrectly. By submitting your text into the fields on your items, you are approving it for printing.
Q. Can I see a proof before you print?
A. Yes. With "preview online" items you will instantly see a proof online which you approve immediately as you place your order.
For all other items, you can request proofs of your order by clicking the box on the checkout page. If your order is over $50 (before shipping) we provide you with proofs by email at no additional charge. If your order is less than $50 and is not a rush order, we'll be happy to make proofs of your order for $10. Proofs are not provided on Rush orders. Also, if we have any questions - no matter what size your order - we will email you the question or a proof of your item. You are also welcome to write your specific instructions in the special instructions box provided on the Order Page. Our goal is to provide you with personalized printing that you absolutely love and that works perfectly for you!
Q. How long will it take to see my proof?
A. With "preview online" items you will instantly see a proof online which you approve immediately as you place your order.
For all other items, it takes two business days (Monday - Friday excluding holidays) for our designers to create your items and email your proofs. Please bear in mind that Saturdays, Sundays, and holidays do not count as business days. So, for example, if you place your order on Monday you will see your proofs on Wednesday; if you place your order on Friday, you will receive your proofs the next Monday or Tuesday.
We MUST have your correct email address in order to send your proofs. If you did not receive an email receipt right after you clicked on the "Click to Complete Order" button when you ordered, it is possible that there was an error in the email address. Please be VERY CAREFUL to enter your email address CORRECTLY.
It is also possible that your computer or the network you are using has blocked the proofs reminder email we sent you. Please be sure to add info@myownlabels.com to your contacts list or your address book. Doing this helps prevent your computer's spam blocker from blocking our message to you. If info@myownlabels.com was not added to your address book or contacts list, our email may be in your spam, junk mail, or bulk mail folder.
If your proofs seem to have gotten lost...
If for any reason you did not get your emailed proofs, you can visit www.myownlabels.com and click on "Track your Order" to find a link to your proofs. Or you can use the convenient link located near the top of the email receipt that was sent to you when you placed your order. "Preview online" items are approved for printing when you submit your order and cannot be reviewed here.
Please contact us at info@myownlabels.com or call us toll-free at 1-888-412-5636 ext. 100 if you would like help finding your proofs.
Q. What should I do once I receive my electronic proofs?
A. Please study your proofs carefully for possible spelling or other typographical errors. If - after carefully reviewing your proofs - everything looks good, click "OK as is". This is the fast track for getting your order.
IMPORTANT: If you have any question regarding your order - especially if you DO or MAY need a change - be sure to click "OK With Changes" or "Need New Proof" as explained below.
If you see something you would like to change and you do NOT need to see another proof, describe the change you need in the instructions box, then click "OK With Changes". There is no charge for changes to text, like correcting typographical errors, or for changes in line breaks or text spacing, etc. There is a non-refundable $15 charge to make changes to colors, to change a font, or to change to a different style or size.
If you see something you would like to change and you DO want to see another proof after the changes have been made, describe the change you need in the instructions box, and click "Need New Proof". There is no charge for changes to text, like correcting typographical errors, or for changes in line breaks or text spacing, etc. There is a non-refundable $15 charge to make changes to colors, to change a font, or to change to a different style or size.
Q. What if I need to make a change to my proof?
A. "Preview online" items are approved for printing when you submit your order and are not subject to this policy.
For all other items, to request a change to your proof, click either "OK With Changes" or "Need New Proof" on the Proof Approval Form located just below your proofs. If you click on "OK With Changes" we will NOT send you another proof. We will follow your instructions for changes, then send your revised order directly to printing - without creating and sending you a new proof. If you click "Need New Proof" we will follow your instructions for changes, and - within 2 business days (Mondays-Fridays, excluding holidays) - we will email you a new proof with the changes. There is no charge for a second proof, but it will delay your order by at least two days. There is no charge for changes to text, like correcting typographical errors, or for changes in line breaks or text spacing, etc. There is a non-refundable $15 charge to make changes to colors, to change a font, or to change to a different style or size.